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What is your Cancellation and Return policys?

 

Cancellations 

Credit Card orders must be canceled the day they were placed, before 5:00 p.m. Eastern Time. Due Merchant Transaction fees that we incured for charging and refunding Credit Card orders, cancellations after business hours or the day after an order has been placed will  result in Merchant Transaction fees being deducted from the refund amount .
Merchant Transaction fees are as follows:

American Express - 10.0%  of total purchase price
Visa / MasterCard - 10.0% of total purchase price
Google check out - 10.0% of total purchase price
Discover - 10.0% of total purchase price
Pay-Pal - 10.0% of total purchase price 

Cancel or change orders by contacting our Customer Care Department at (424) 242-3781 by 5:00 p.m. EST . Customer Care Specialists are available Monday through Friday from 8:00 a.m. to 5:00 p.m. EST. Phone or e-mail messages requesting an order be changed or canceled received after business hours will be addressed the following business day.


Orders canceled after they've shipped will be treated as a return / cancellation. Shipping costs as well as manufacturer's restock fees will also be deducted from the refund.
Any order refused upon delivery (without prior arrangement and approval of a Customer Care Specialist) will be treated as a return / cancellation. Shipping costs as well as manufacturer's restock fees will also be deducted from refund.

 
RETURNS 
Need to return or exchange your product? No problem!
 
Return Policies / Satisfaction Guaranteed. By placing an order on our web site signifies that you agree to the following return conditions: Products may be returned within 7 days of shipment by PrePaid freight or postage. In order to return any item you must e-mail us at RequestRMA@BestQualitySupplies.com to obtain a RETURN AUTHORIZATION NUMBER. Any packages without return authorization numbers will be refused. Returns must still be in brand new condition and have all the packaging and original contents included. No credit will be given for items returned after 7 days or not in NEW SALEABLE condition with all packing material included. If you return your order, you will be charged shipping (if package was shipped under a free shipping promotion, actual shipping & handling charges  will be applied) , gift wrapping (if used) and a minimum 25% restocking fee. Shipping and handling will not be refunded unless we shipped an incorrect item or an error was made on our part. You are responsible for shipping charges for all returns. We will pay for the shipping back to you on a replacement for a defective item. (Defective items are extremely rare). Please clearly mark the Return Authorization Number on the outside of your return (next to the shipping label is best). Please include a copy of your invoice and the form below. Please clearly indicate the reason for your return. Returns will not be processed without a Return Authorization Number and documentation including order number, address, credit card number, expiration date and reason for return. Items shipped directly from a manufacturer authorized warehouse (DIRECT SHIPPED) will be charged minimum 50% restocking fee on the total amount, unless they are defective, due to the costs we must incur. If you want to know if an item is (DIRECT SHIPPED) before you order you MUST call or email us. In order to return a (DIRECT SHIPPED) item you must call us for a return authorization number and specific directions for return or no credit will be issued on these items. You must then pay to have the item shipped back to you. Allow up to 30 days before inquiring about return credits. We can not respond to inquiries before that time and by using our site you agree not to dispute the charges for returned items until 30 days after receipt by us. By using our site you agree not to dispute the charges for purchased items and any charge back cost from the credit card companies with be passed on to  you (The Customer ) as an additional charge.    
 (Certain orders and products maynot be returnable, refundable, exchangeable & are final sale)
*RMA's Are Only Good For 7 Days And Will Not Be ReIssued*